At AutoCosmic Auto Care, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, please review our cancellation and refund policy below:

1. Order Cancellation

• Orders can be cancelled within 12 hours of purchase, provided the item has not yet been shipped.
• Once the order is dispatched, it cannot be cancelled.
• To cancel your order, please contact us at support@autocosmic.in or call us at [your number] with your order ID.

2. Refunds

• Refunds are applicable only for damaged, defective, or incorrect items received.
• Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
• Refunds are issued to the original payment method used during purchase.

3. Non-Refundable Items

• Used or opened products.
• Items purchased during sale/discount.
• Products without original packaging or invoice.

4. Return Process

• Please email us at returns@autocosmic.in within 48 hours of delivery with clear photos of the damaged or wrong product.
• Once approved, our team will guide you on the return pickup or replacement process.